Terms & Policies

CANCELLATION POLICY:

We require a minimum of 24 hour cancellation so that we may notify the staff as well as reach out to clients that are on a waiting list to come in.  For your convenience, our scheduling system automatically sends out email confirmations as well as text reminders when you opt in for this feature through your account. If you haven’t done so already, please log on to your booking account and add this feature to your account settings.

If we do not hear from you and you do not arrive for your scheduled appointment, up to 100% of the service cost will be charged to the account on file. Please contact us with as much notice as possible to avoid charges to your credit card. 

WINTER WEATHER CANCELLATIONS: In regards to cancellation due to inclement weather conditions, if the roads are unsafe in anyway there won’t be any charges or fees processed for the missed appointment.  However, please stay in touch with us as soon as possible so that we may organize the spa schedule for other clients and staff members that feel they are still able to arrive safely to their appointment. 

CHECK-IN:

If you are new to the spa, please arrive a few minutes earlier to fill out client in-take form.

PARKING:

We have a 2 car drive way out front and there is on-street parking on Parkwood Ave across the street. Please read the parking signs on Parkwood Ave as it is daily alternate side parking regulations.